Sewage Cleanup Services Our Matthews Team Performs
Here's what our certified Matthews Sewage Cleanup crew handles on every job.
Containment Setup & Source Control
The first action our Matthews sewage crew takes on any Category 3 event is establishing negative-pressure containment — critical plastic sheeting barriers that prevent sewage contamination from spreading into unaffected areas of the property through airborne particles, foot traffic, and air circulation. Containment also controls odor migration within the property while remediation is underway. Simultaneously, we identify and coordinate the correction of the blockage or failure that caused the backup — whether that's a main line obstruction, a failed cleanout, or a sump failure — so that remediation isn't interrupted by a secondary event.
Category 3 Extraction & Material Removal
Extracting Category 3 sewage water from a Matthews property requires specific PPE — full protective suits, respirators rated for biological hazard, and disposable boots — for every technician in the contamination zone. We use dedicated contaminated-water extraction equipment that is not shared with standard water damage jobs and is properly sanitized between uses. After extraction, all materials that contacted Category 3 water and cannot be decontaminated to a safe standard — carpet, pad, standard drywall, fiberglass insulation, and any non-cleanable surface materials — are removed as regulated waste, bagged in approved containers, and disposed of under GA biohazard material regulations.
Multi-Phase Antimicrobial Sanitization
Sanitization happens before drying equipment is staged. This sequence matters.
Odor Neutralization & Air Treatment
Odor neutralization is a final treatment step, not a product sprayed at the end to cover incomplete remediation.
Insurance & Backup Coverage Claims
Most GA homeowner's policies cover sewage backup events under a backup coverage rider. Our Matthews claim coordinators are familiar with the specific documentation that backup claims require — including the distinction between backup events (covered) and sewer line failures (may require separate coverage) — and build your claim file from the first day to match what your carrier's adjuster will look for. We file the claim, coordinate the adjuster visit, and follow the settlement through. You focus on your household; we handle the insurance.
Post-Remediation Reconstruction
After Category 3 remediation is confirmed complete by instrument readings and — where required — by third-party clearance testing, our licensed Matthews reconstruction team rebuilds your property: new drywall, fresh insulation, flooring, paint, trim, and any affected cabinetry or millwork. All reconstruction is performed to the same documentation standard as the remediation phase, providing a complete recovery record from sewage event to finished property that your insurance carrier and any future property transaction will find clear and complete.
